In the event that the customer is not satisfied with the products it has a right of withdrawal of 14 days francs from the day of receipt of the order to return one or more items.
The returned product (s) must be in the state new, do not have been worn or having been the subject of any use and in their original packaging, accompanied by a copy of the invoice. Otherwise the package will be returned. The customer organizes the return to his convenience, at his own expense and risk to the following address :
OrPhée - 600 Chemin des Sablons - 59242 Genech - France.
The expenses of shipments related to the return of the products remain the responsibility of the customer.
Potential customs costs related to the return of product of a foreign country are also the responsibility of the customer.
OrPhée strongly advises its customers to return the products by Letter followed. The customer also has the opportunity to choose the carrier of his choice. On the other hand, the return costs as well as the related risks are the responsibility of the customer. It is therefore recommended to spare the proof of this return, which supposes that the products be returned with parcel followed, or by any other means giving certain date.
At reception, and subject to these conditions of return, the seller shall proceed to the repayment of the order excluding the initial shipping costs by credit on the customer's bank account in 15 days after the parcel receipt by the seller. No exchange is possible except in case of ring size.
In the absence of respect for these conditions of return, the package will be returned to the customer at his expense and will not result in a refund.
Are excluded from any warranty:
- non-compliant uses and interviews as well as defects of use or maintenance.
- deteriorations due to a manipulation error, an abusive or abnormal use, an intentional or accidental physical modification, to use for professional or commercial purposes.
- The deteriorations due to an external event (lightning, water damage, etc ...).
- The interventions made on the jewel by anyone not mandated by the after sales service as well as the deterioration following such intervention.
The refund will take place by bank transfer On the map used to set the initial invoice. It is not possible to replace or exchange returned products (except in case of unsuitable ring cutting). Otherwise, it will be necessary to pass a new order online.
With regard to returns of personalized products: Article L121-20-2 of the Consumer Code provides that " The right of withdrawal can not be exercised For contracts for the supply of goods made according to consumer specifications or significantly personalized. "
However, we are committed to reimburse you personalized products that do not match your order (defective or non-compliant).