The seller is the brand OrPhée Property of the company d.g.a

SAS with the share capital of 20000 €

Whose head office is located at 600 Chemin des Sablons 59242 Genech France.

Registered at R.C.S. of Lille Métropole under the number SIRET: 823 691 985

Intra-Community VAT: FR 94 823691985


These Terms and Conditions detailed below apply to products sold on the website exploited and posted by the company OrPhée. All orders on the site are subject to these Terms and Conditions of Sale. These are subject to change and updates, the conditions applicable to the order of a product by a client are those in effect on the day of the order.

All of this information is in French. The customer declares to have the full legal capacity allowing him to undertake under these terms and conditions.

Each product offered on the site is accompanied by one or more photographs, a descriptive text of the materials and colors, this information is not contractual.

Descriptions and photographs of products sold on the site are the most accurate and loyal to the possible reality. However, colors, dimensions, textures and other features of the products can be altered by the internet screens or browsers used to visualize them.

The customer recognizes that the photographs, descriptions or graphics accompanying and illustrating the proposed products for sale on the site are indicative and non-contractual and can not engage the liability of the seller in case of error, omission or modification.

Nevertheless, OrPhée undertakes that the photographic representation of products on the site is as faithful as possible to the product.

Regarding custom products, the customer recognizes that it is content to "personalize" a product created by OrPhée and that this "customization" has no creative effort. All intellectual property rights relating to the personalized product belongs for exclusive purposes Orpheus.

However, it is agreed, as a prerequisite for any personalized product sales that the Customer undertakes, in the event of a creation on his part to yield if necessary under the right guarantees to OrPhée the model, including drawings, plans, product specifications possibly created by the customer on the website and all the copyrights attached to it.

The assignment includes the disposal of exclusive rights

  • to manufacture, reproduce, distribute and / or sell the products
  • to manufacture, distribute and / or sell any product derived from the model or drawings,
  • to grant any license or sub-license for all purposes listed above,

OrPhée considers that by validating the general conditions of sale, the customer has duly taken note of the conditions for the sale of the rights resulting from "his possible creations" and accepts them without reservation. If the client transmits a personal pattern or customizes the product by adding a text, it ensures that the text and / or reason chosen are free of rights of third parties. In the case of possible violations of copyright, personality or law, they totally incumbent upon the client and the client will solely assume the possible consequences of law.

Yes OrPhée was pursued from this chief, the customer undertakes to guarantee OrPhée any conviction that could result. The customer also ensures that he does not reflect any other right of third parties by individualizing the product.


After validation of the order by the seller, the customer receives by e-mail a confirmation.

The ordering on the site is subject to compliance with the procedure set up by OrPhée on the site including successive stages leading to the validation of the order.

In order to order, the Customer undertakes to communicate via the site only the actual and valid information necessary for the execution of the provision which is the subject of these CGVs. The seller can not be held responsible for the erroneous information transmitted by the client leading to the non-performance of the provision which are the subject of these CGVs. The customer can at any time access his data and modify them in the "My Account" section.

Any order will be deemed validated only after acceptance of payment. The seller will be entitled to refuse or cancel any order relating to a litigation client on an earlier order.

Orders are accepted within the limits of available stocks. The definitive or temporary unavailability of a product can not in any case engage the liability of the seller and can not be entitled to the client for compensation or damages. After validation of the order by the seller, the customer receives by e-mail a confirmation.

The customer can select as many products as he wishes will be added to the basket. The basket summarizes the products chosen by the customer as well as the prices and costs associated with it. The customer will be able to freely modify the basket before validating his order. The validation of the order is confirming the acceptance by the client of the GSC, purchased products, their price as well as associated fees. A confirmation email summarizing the order (products, prices, product availability, quantity ...) will be sent to the customer by OrPhée. For this purpose, the customer formally accepts the use of e-mail for confirmation by OrPhée the content of its order.


The prices displayed on the site are expressed in Euro, all taxes included (French VAT and other taxes applicable on the day of order), excluding participation in the packaging, order processing and port.

The packing, control and port processing fees are indicated before the order validates.

The seller can change the prices of products at any time without notice, particularly due to the evolution of the economic, legislative and fiscal framework. The products are billed on the basis of the rate in effect at the validation of the order.

Products remain the full property of society OrPhée until complete cashing of the price of each order by the company OrPhée.

The purchasing regulations are made via the secure platform of our Crédit Agricole partner.

The customer expressly recognizes that the communication of his credit card number to OrPhée the debit authorization of his account up to the price of ordered products. If applicable, a command cancellation notification for payment default is sent to the client by OrPhée on the email address communicated by the customer when registering on the site.

The data recorded and kept by OrPhée constitute proof of the order and all past sales. The data recorded by the Payment Platform (Bank) constitute the proof of any financial transaction between the client and OrPhée.


For delivery outside the European Union, the Customer will have to pay customs duties, or other taxes due on the occasion of the importation of the products into the country of the place of delivery. The related formalities are also at the exclusive charge of the customer.

The customer is solely responsible for verifying the import possibilities of the products ordered in the light of the territory of the country of delivery.

Any order placed on the website of, will be prepared and shipped within 72 hours, subject to payment validation. This period of 72 hours will be suspended during periods of leave.

Participation in the processing, packaging and shipping costs of orders is subject to three tariff areas: Metropolitan France, Europe and International.

Your order is shipped under bubble envelope with tracking number, which will be communicated as soon as possible.

Any order placed on the site and shipped outside of metropolitan France may be subject to possible taxes and customs duties that are imposed when the parcel reaches its destination.

These customs duties and possible taxes, related to the delivery of an article, are the responsibility and fall within the responsibility of the client. The client, will be deemed to know the customs duties and applicable taxes and have informed the competent authorities of his department, territory or country.

OrPhée and the post being separate and independent entities, OrPhée can not be held responsible for any delay and error of delivery or loss of parcels attributable to the post office.

Back and refund

In the event that the customer is not satisfied with the products it has a retraction right of 14 days from the day of receipt of the order to return one or more items.

here is the Return form, Print it, complete it and attach it to your shipment.

The returned product (s) must be in new condition, do not have been worn or having been the subject of any use and in their original packaging, accompanied by a copy of the invoice. Otherwise the package will be returned. The customer organizes the return to his convenience, at his own expense and risk at the following address:

OrPhée 600 Chemin des Sablons 59242 Genech - France.

The expenses of shipments related to the return of the products remain the responsibility of the customer unless the received product is not in accordance with a manufacturing defect.

Potential customs costs related to the return of product of a foreign country are also the responsibility of the customer.

OrPhée advises strongly to its customers to return the products by letter followed. The customer also has the opportunity to choose the carrier of his choice. On the other hand, the return costs as well as the related risks are the responsibility of the customer. It is therefore recommended to spare the proof of this return, which supposes that the products be returned with parcel followed, or by any other means giving certain date.

At receipt, and subject to these conditions of return, the seller will proceed to the repayment of the order excluding the original shipping costs by credit on the customer's bank account within 15 days of receipt of the parcel by the seller. No exchange is possible.

In the absence of respect for these terms of return, the package will be returned to the customer at his expense and will not result in a refund.

Are excluded from any warranty:

- non-compliant uses and interviews as well as defects of use or maintenance.

- deteriorations due to a manipulation error, an abusive or abnormal use, an intentional or accidental physical modification, to use for professional or commercial purposes.

- The deteriorations due to an external event (lightning, water damage, etc ...).

- The interventions made on the jewel by any person not mandated by the after-sales service as well as the deterioration following such intervention.

The refund will be made by bank transfer on the map used to adjust the original invoice. It is not possible to replace or exchange returned products. It will be necessary to pass a new order online.

With regard to personalized returns: Article L121-20-2 of the Consumer Code provides that "the right of withdrawal can not be exercised for contracts for the supply of goods made according to consumer specifications or significantly personalized" .

However, we are committed to refunding the products that are clearly personalized that does not correspond to your order (defective or non-compliant).


The products benefit from the legal guarantee of conformity as well as the legal guarantee of hidden defects. The abnormal or non-compliant use of the products, as well as the consequences of such external uses or causes are excluded from the field of contractual guarantees.

For access to the site as well as for all stages of the purchase process, from the shipping order as well as subsequent services, the seller has only an obligation of means and his responsibility can not be initiated for all the disadvantages or damage inherent in the use of the Internet, including a breach of service, an external intrusion or the presence of computer viruses or any cases of force majeure.


The personal information relating to the customer are essential for the processing and delivery of orders, and the establishment of invoices.

The society OrPhée undertakes not to disclose to third parties the information communicated by the customers on the site. These are confidential. They will only be used for the processing of its order and the monitoring of trade relations and will be treated in confidentiality given the personal data provided by the client.

The client has (Article 34 of the law of 6 January 1978) of the right of access, modification, rectification and deletion of the data which concern it, that it can exercise with OrPhée. You can exercise this right by sending us a letter to the following address:

OrPhée -  600 Chemin des Sablons 59242 Genech - France

Copyright and Intellectual Property

The customer acknowledges that the products OrPhée and distinctive signs (image, photographs, packaging, product name, etc.) are the exclusive property of OrPhée.

The Customer forces any act of reproduction or use of product models, packaging, trademarks or distinctive signs, inventions, techniques or know-how used by OrPhée, as well as any act tending to the appropriation of these elements, whether or not they are subject to protection by OrPhée by a patent, brand, drawing and registered model or copyright.

These general conditions and accepted orders are subject to French law.

The language of these general conditions and accepted orders is the French language.

In case of dispute, the French courts will be alone competent.