General Conditions of Sale
These General Terms and Conditions of Sale detailed below apply to products sold on the website www.orpheebijoux.com operated and put online by the Company ORPHÉE . All orders on the Site are subject to these general terms and conditions of sale. These are subject to modifications and updates, the conditions applicable to the order of a product by a Customer are those in force on the day of the order.
All of this information is in French. The Customer declares that he has full legal capacity to obtain information under these general conditions.
The descriptions and photographs of the products sold on the Site are as accurate and faithful to reality as possible. However, the colors, dimensions, and textures of the products may be altered by the screens or internet browsers used to view them.
However, ORPHÉE undertakes to ensure that the photographic representation of the products on the site is as faithful as possible to the product.
ORDER
Once the order is placed, the customer receives a confirmation email.
Placing an order on the Site is subject to compliance with the procedure set up by ORPHÉE on the site, comprising successive stages leading to the placing of the order.
In order to place an order, the Customer is invited to communicate via the Site only the real and valid information necessary for the execution of the service covered by these General Terms and Conditions of Sale. The Seller cannot be held responsible for incorrect information transmitted by the Customer resulting in the non-execution of the service covered by these General Terms and Conditions of Sale. The Customer can access his data at any time and modify it in the "my account" section.
The customer can select as many Products as he wishes which will be added to the basket. The basket summarizes the products chosen by the customer as well as the prices and associated costs. The customer can freely modify the basket before confirming his order. Validation of the Order constitutes confirmation of the customer's acceptance of the general conditions of sale, the products purchased, their price and the associated costs. A confirmation email summarizing the order (products, price, availability of products, quantity, etc.) will be sent to the customer by ORPHÉE . For this purpose, the customer accepts the use of email for confirmation by ORPHÉE of the content of his order.
PRICE
The prices displayed on the site are expressed in euros, all taxes included (French VAT and other taxes applicable on the day of the order), excluding participation in packaging, order processing and shipping costs.
The costs of packaging, order processing and shipping are indicated before validation of the order.
The seller may modify the prices of the products at any time and without notice, in particular due to changes in the economic, legislative and fiscal framework. The products are invoiced on the basis of the rate in force at the time of validation of the order.
Payment for purchases is made via the secure platform of our partner Crédit Agricole.
The customer expressly acknowledges that communicating his bank card number to ORPHÉE constitutes authorization to debit his account up to the price of the products ordered.
The data recorded and stored by ORPHÉE constitutes proof of the order and all past sales. The data recorded by the payment platform (BANK) constitutes proof of any financial transaction between the customer and ORPHÉE .
DELIVERY
For delivery outside the European Union, the customer must pay customs duties or other taxes due on the occasion of the importation of the products into the country of the place of delivery. The formalities relating thereto are also the exclusive responsibility of the Customer.
Participation in the costs of processing, packaging and shipping orders is subject to three tariff zones: Metropolitan France, Europe and International.
Your order is shipped in a bubble envelope with a tracking number, which will be communicated to you as soon as it is sent. Delivery times are as follows:
Any order placed on the Site and shipped outside Metropolitan France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination.
Any customs duties and taxes relating to the delivery of an item are the responsibility of the customer. The customer will be deemed to be aware of the applicable customs duties and taxes and to have inquired with the competent authorities of their department, territory or country.
INFORMATION CONCERNING THE EXERCISING OF THE RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract* without giving any reason within fifteen days.
To exercise the right of withdrawal, you must notify us ( ORPHÉE - 600 chemin des Sablons 59242 Genech, France - contact@orpheebijoux.com ) your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail). You can use the withdrawal form template if you wish.
In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
* Regarding returns of personalized products: Article L121-20-2 of the Consumer Code provides that "the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized". However, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).
WITHDRAWAL EFFECTS
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
You must return and hand over the good(s) to us: ORPHÉE - 600 chemin des Sablons 59242 Genech, France; without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This deadline is deemed to have been met if you return the good before the expiry of the fourteen-day period.
We will cover the cost of returning the item.
You are only liable for any diminished value of the property resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the property.
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The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared. The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them. If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if: 1° The professional refuses to repair or replace the goods; 2° The repair or replacement of the good occurs after a period of thirty days; 3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good; 4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand. The consumer is not entitled to rescission of the sale if the lack of conformity is minor. Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code. Any seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover ( Article L. 241-5 of the Consumer Code ). The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code , for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good. |
Personal information relating to the Customer is essential for processing and delivering orders and issuing invoices.
ORPHÉE undertakes not to disclose to third parties the information communicated by Customers on the site. This information is confidential. It will only be used for processing the order and monitoring commercial relations and will be treated in complete confidentiality taking into account the personal data communicated by the customer.
The customer has the right to access, modify, rectify and delete data concerning him, which he can exercise with ORPHÉE . You can exercise this right by sending us a letter to the following address:
ORPHÉE - 600 chemin des Sablons 59242 Genech – France
The Customer acknowledges that the ORPHÉE Products and the distinctive signs (image, photographs, packaging, product names, etc.) are the exclusive property of ORPHÉE .
The Customer shall refrain from any act of reproduction or use of product models, packaging, brands or distinctive signs, inventions, techniques or know-how used by ORPHÉE , as well as any act tending to the appropriation of these elements, whether or not they are protected by ORPHÉE by a patent, trademark, registered design or copyright.
These terms and conditions are governed by French law, unless otherwise required. In accordance with the provisions of Articles L. 612-1 et seq. of the Consumer Code, you have the option of using the services of a mediator to settle an unresolved dispute between you and ORPHÉE, designating CM2C, a mediation body for consumer disputes.
Website: https://cm2c.net
Email: cm2c@cm2c.net
Mail: CM2C - Consumer Mediation Center of Justice Conciliators, 49 Rue de Ponthieu, 75008 Paris.
To find out more, click here .
OPPOSITION TO TELEPHONE CALLING
A generalized telephone canvassing opt-out list was introduced by Article 9 of the law of March 17, 2014 relating to consumption. This list, called Bloctel, was set up on June 1, 2016 by the company Opposetel, in accordance with the decree of February 25, 2016.
Consumers who register on this list should no longer receive commercial calls from companies with which they do not have a contract.