FAQ
ORDER
I want to report or modify my order, how to do it?Go to your customer area, then in the "History and details of my orders" section.
Where can I find my bill?
Contact us at contact@orpheebijoux.com, telling us about your order number as well as the missing item.
An article is lacking in my order, what to do?
Oblivion of article, bad size, bad color ... No matter the problem you encounter you can contact us contact@orpheebijoux.com.
DELIVERY
How to track my order ?Go to your personal space, you will find the tracking number of your current shipment, click and here you are on the La Poste website to check the path of your order.
What are the delivery times ?
- Metropolitan France: Delivery is 2 to 3 working days.
-DOM-TOM: Delivery is 5 to 7 working days.
- Europe:
Delivery is 4 to 8 working days.
- International: delivery is 9 to 14 working days.
GUARANTEE
What is the guarantee of my jewelry?You have a two -year warranty for manufacturing defects on our jewelry.
My jewelry is broken: what to do?
Contact uscontact@orpheebijoux.com.
REFUND
Under what time can I exchange / return my jewelry?If you want to exchange your jewelry for a ring size problem, you have 15 clear days to make your return.
How to exchange my jewelry?
You are invited to print our return form to complete it and join it to your shipment, or indicate the elements on free paper.Please note: no exchange or refund on the personalized engraving collection.
