FAQ
ORDER
I would like to report or modify my order, how do I do this? Go to your customer area, then to the “history and details of my orders” section.
Where can I find my invoice?
Contact us at contact@orpheebijoux.com, specifying your order number and the missing item.
An item is missing from my order, what should I do?
Forgotten item, wrong size, wrong color… No matter what problem you encounter, you can contact us at contact@orpheebijoux.com.
DELIVERY
How do I track my order? Go to your personal space, you will find the tracking number of your current shipment, click and you are on the La Poste website or that of Mondial Relay to check the progress of your order.
What are the delivery times?
- Metropolitan France: delivery is 2 to 3 working days.
- DOM-TOM: delivery is 5 to 7 working days.
- Europe: Delivery is 4 to 8 working days.
- International: delivery is 9 to 14 working days.
GUARANTEE
What is the warranty on my jewelry? You have a two-year warranty for manufacturing defects on our jewelry.
My jewelry is broken: what should I do?
Contact us contact@orpheebijoux.com .
REFUND
How long does it take to exchange/return my jewelry? If you wish to exchange your jewelry due to a ring size problem, you have 15 clear days to make your return.
How do I exchange my jewelry?
You are invited to fill in the details of your order here to make the return. . Please note that Orphée does not currently offer free returns. You are therefore requested to return the jewel to us yourself at your own expense, preferably by tracked mail so that you can check the transit of the return. Please note: no exchanges or refunds on the personalized engraving collection.