FAQ – Orphée Bijoux

DELIVERY

How do I track my order?

Go to your personal space, you will find the tracking number of your current shipment there, click and you are on the Post Office website or that of Mondial Relay to check the progress of your order.

What are the delivery times?

GUARANTEE

What is the warranty on my jewelry?

My jewelry is broken: what should I do?

REFUND

How long does it take to exchange/return my jewelry?

If you wish to exchange your jewelry due to a ring size problem, you have 15 clear days to make your return.

How do I exchange my jewelry?

You are invited to fill in the details of your order here to make the return. Please note that Orphée does not currently offer free returns. You are therefore requested to return the jewelry to us yourself at your own expense, preferably by tracked mail so that we can check the transit of the return.

Please note: no exchanges or refunds on the personalized engraving collection.
Please note: no exchanges on the "round prices" collection

LOYALTY PROGRAM

How does the loyalty program work?

How to collect points ?

1 euro spent = 1 point.

You also have the possibility of carrying out “missions” which will allow you to earn points.

Example: save your birthday, subscribe to the newsletter, follow us on social media, etc.

Can I refer a friend ?

Yes, our loyalty program rewards referrals.

€10 for a friend and €10 for you. Simply register your friend's email address or send them your referral link.

⚠️ Sponsorship is only valid on our website.

How to use your points ?

Once you have reached 250 points , you will receive a voucher worth €10.

Once you have reached 500 points , you will receive a voucher worth €20.

Once you have reached 1000 points , you will receive a voucher worth €40.

How do I earn additional rewards ?

Our loyalty program is made up of 3 levels, giving access to different benefits:

Amazonite - from €200 spent
=> €10 voucher for your birthday and access to our previews.
Moonstone - from €400 spent
=> €15 voucher for your birthday, access to our previews, free delivery for all your orders, invitations to our private events, special gifts.
Labradorite - from €100 spent
=> €20 voucher for your birthday, access to our previews, free delivery for all your orders, invitations to our private events, exclusive pre-orders at preferential prices, exceptional surprise.