FAQ



ORDER

I want to report or edit my order, how to do?
Go to your customer area, and then, in the "history and details of ly orders" section. 

Where can I find my bill ?
Contact us at the address contact@orpheebijoux.com by specifying your order number as well as the missing item.

An article lacks my order, what to do?
Forgetting article, bad size, bad color ... No matter what problem you meet you can contact us contact@orpheebijoux.com.


DELIVERY

How to track my order ?
Appointment in your personal space, you will find the tracking number of your current shipment, click and here you are on the position site to check the path of your order.

What are the delivery times ?
Your order will be shipped within 3 working days after payment validation. For France, you will receive your order usually within 48 hours after shipping. For the international, according to the destination, it can take up to 15 days.



GUARANTEE

What is the guarantee of my jewel? 
With OrPhée, you have a 1 year warranty on our jewelry. This warranty allows you to benefit from repair in case of problems with your jewelry. Under presentation of proof of purchase.

My jewel is broken: what to do?



REPAYMENT

Under what time can I swap / return my jewel ?
If you want to exchange your jewel for a ring size problem, you have 14 days to make your return. The jewels must be in new condition, do not have been worn, with original packaging and accompanied by a copy of the invoice. The return fee are your responsibility and must be carried out by letter followed.

How to exchange my jewel ?
Thank you for printing this Return form to be completed and attach to your shipment.Warning: no exchange or refund on the engraving collection.