In the event that the customer is not satisfied with the products he has a right of withdrawal of 14 clear days to date from the day of receipt of his order To return one or more articles.

here is the Return form, Print it, complete it and attach it to your shipment.

The returned product (s) must be in new condition, not having been worn or having been subject to any use and in their original packaging, accompanied a copy of the invoice. Otherwise the package will be returned.

The customer organizes the return by thefollow -up, at its expense and at its risk at the following address:

OrPhée 600 chemin des Sablons 59242 Genech - France.

Shipping costs related to the return of products remain on client fee.

Possible customs costs linked to the return of product from a foreign country are also at the Customer charge.

OrPhée strongly advise its customers to return the products by Letter followed. The customer also has the possibility of choosing the carrier of their choice. On the other hand, the return costs and the linked risks are the responsibility of the customer. He is therefore recommended that he spare proof of this return, which assumes that the products are returned with parcel follow -up, or by any other means giving certain date.

Upon receipt, and subject to these return conditions, the seller will reimburse the order outside the initial shipping costs by credit on the customer's bank account in 15 days following receipt of the package by the seller. No exchange is possible in the event of ring size.

In the absence of compliance with these return conditions, the package will be returned to the customer at their expense and will not lead to any refund.

Are excluded from any guarantee:

- non -compliant uses and interviews as well as defects in use or maintenance.

- deterioration due to handling error, abusive or abnormal use, to intentional or accidental physical modification, to use for professional or commercial purposes.

- deterioration due to an external event (lightning, water damage, etc.).

-The interventions carried out on the jewel by any person not mandated by the after-sales service as well as the deteriorations following such an intervention.

The reimbursement will be made by bank transfer on the card that served to pay the initial invoice. It is not possible to replace or exchange the products returned (except in the case of an unsuitable ring cutting). Otherwise, you will have to place a new order online.


Regarding the returns of personalized products: article L121-20-2 of the consumer code provides that "the right of withdrawal cannot be exercised for contracts for the supply of goods made according to consumer or clearly personalized specifications" .

However, we are committed to reimburse you with clearly personalized products that do not correspond to your order (defective or non -compliant).