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General Conditions of Sale


The seller is the brand ORPHEUS, property of the company D.G.A
SAS with share capital of € 2,000
Whose head office is located at 600 chemin des Sablons 59242 Genech France.
Registered with the R.C.S. of Lille Métropole under the SIRET number: 823 691 985
Intra -community VAT: FR 94 823691985



These general conditions of sale detailed below apply to products sold on the site operated and put online by the companyORPHEUS. All orders on the site are subject to these general conditions of sale. These are likely to be subject to modifications and updates, the conditions applicable to the order of a product by a customer are those in force on the day of the order.

All of this information is in French. The Customer declares to have full legal capacity allowing him to learn under these General Conditions.

The descriptions and photographs of the products sold on the site are the most accurate and most faithful to the reality as possible. However, the colors, dimensions, and textures of the products can be altered by the internet screens or browsers used to view them.

Nevertheless,ORPHEUS Gets to the photographic representation of the products on the site is as faithful as possible to the product.



    Once the order is placed, the customer receives a confirmation email.

    Ordering on the site is subject to compliance with the procedure implemented byORPHEUS On the site comprising successive steps resulting in the placing of the order.

    In order to place an order, the Customer is invited to communicate via the site only the real and valid information necessary for the execution of the service which is subject to the CGV. The seller cannot be held responsible for the erroneous information transmitted by the Customer leading to the non -performance of the service being the subject of these General Conditions of Sale. The customer can access his data at any time and modify it in the "My Account" section.

    The customer can select as many products as they want who will be added to the basket. The basket summarizes the products chosen by the customer as well as the prices and costs relating to it. The customer can freely modify the basket before validation of his order. The validation of the order is worth confirmation of acceptance by the Customer of the General Conditions of Sale, the products purchased, their price as well as associated costs. A confirmation email summarizing the order (products, prices, availability of products, quantity, etc.) will be sent to the customer byORPHEUS. To this end, the customer accepts the use of email for confirmation byORPHEUS content of his order.



    The prices displayed on the site are expressed in euros, all taxes included (French VAT and other taxes applicable on the day of the order), excluding participation in packaging, control and port processing costs.

    Packaging, control and port processing costs are indicated before the order validation.

    The seller can modify the prices of products at any time and without notice, in particular due to the evolution of the economic, legislative and fiscal framework. The products are invoiced on the basis of the price in force for the validation of the order.

    Purchasing regulations are made via the secure platform of our partner Crédit Agricole.

    The customer expressly recognizes that the communication of his bank card number toORPHEUS is worth authorization to debit your account up to the price of the products ordered.

    Data recorded and kept byORPHEUS constitute proof of the order and all the sales. The data recorded by the payment platform (bank) constitute proof of any financial transaction which occurred between the customer andORPHEUS.



    For delivery outside the European Union, the Customer must pay customs duties, or other taxes due to the importation of products in the country of delivery. The formalities relating to it are also the exclusive responsibility of the customer.

    Participation in processing, packaging and shipping costs of orders is subject to three tariff zones: Metropolitan, Europe and International France.

    Your order is shipped under bubble envelope with tracking number, which will be communicated to you as soon as the shipment is sent. Delivery times are as follows:

    - Metropolitan France: Delivery is 2 to 3 working days.
    -DOM-TOM: Delivery is 5 to 7 working days.
    - Europe:Delivery is 4 to 8 working days.
    - International: delivery is 9 to 14 working days.

    Any order placed on the site and shipped outside of mainland France may be subject to any taxes and customs duties which are imposed when the package reaches its destination.

    These customs duties and any taxes, linked to the delivery of an item, are the responsibility of the customer. The Customer will be deemed to know the applicable customs duties and taxes and to have inquired with the competent authorities of his department, territory or country.


    Back and refund

    Information concerning the exercise of the right of withdrawal


    You have the right to withdraw from this contract* without giving reason within fourteen days.

    The withdrawal period expires fourteen days after the day you yourself, another than the carrier and designated by you, physically takes possession of the property.

    To exercise the right of withdrawal, you must notify us (ORPHEUS - 600 chemin des Sablons 59242 Genech, France - ) your decision to withdraw from this contract by means of a declaration devoid of ambiguity (for example, letter sent by post or email). You can if you wish to use the withdrawal form model.

    In order for the withdrawal period to be respected, it is enough that you transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.


    * Regarding returns of personalized products: article L121-20-2 of the consumer code provides that "the right of withdrawal cannot be exercised for contracts for the supply of goods made according to consumer or clearly personalized specifications ». However, we are committed to reimburse you with clearly personalized products that do not correspond to your order (defective or non -compliant).


    Withdrawal effects

    In the event of withdrawal from your part of this contract, we will reimburse you all the payments received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen, if necessary, a mode of Delivery other than the less expensive standard delivery mode offered by us) without excessive delay and, in any event, at the latest fourteen days from the day when we are informed of your decision to withdraw from this contract. We will refund using the same payment method as the one you have used for the initial transaction, unless you expressly agree with a different means; In any event, this reimbursement will not cause any fees for you.

    You will have to return and make the property (s), to ourselves:ORPHEUS - 600 chemin des Sablons 59242 Genech, France; Without excessive delay and, in any event, no later than fourteen days after you have given us your decision to withdraw from this contract. This period is deemed to be respected if you return the good before the expiration of the fourteen day period.

    We will cover the costs of returning the property.

    Your responsibility is only engaged in the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.


    Legal guarantees

    The consumer has a period of two years from the issuance of the property to obtain the implementation of the legal guarantee of compliance in the event of a lack of compliance. During this period, the consumer is not required to establish that the existence of lack of conformity and not the date of appearance of it.

    The legal guarantee of compliance gives the right consumer to repair or replacement of the property within thirty days of their request, without costs and without major drawbacks for him.

    If the property is repaired as part of the legal guarantee of compliance, the consumer benefits from a six -month extension of the initial warranty.

    If the consumer requests the repair of the property, but the seller requires replacement, the legal guarantee of compliance is renewed for a period of two years from the date of replacement of the property.

    The consumer can obtain a reduction in the purchase price while retaining the property or ending the contract by being reimbursed in full against restitution of the property, if: 

    1 ° The professional refuses to repair or replace the property; 

    2 ° The repair or replacement of the property comes after a period of thirty days;

    3 ° The repair or replacement of the property causes a major drawback for the consumer, especially when the consumer permanently supports the costs of recovery or removal of the non -compliant property, or if he supports the installation costs of the repaired property or of substitution ; 

    4 ° The non-compliance of the property persists despite the attempt to comply with the seller who remained unsuccessful. 

    The consumer is also entitled to a reduction in the price of the property or the resolution of the contract when the lack of conformity is so serious that it justifies that the reduction in the price or the resolution of the contract is immediate. The consumer is not required to request the repair or replacement of the property beforehand. 

    The consumer is not entitled to resolution of the sale if the lack of conformity is minor.

    Any period of immobilization of the property for its repair or its replacement suspends the guarantee which remained to run until the delivery of the rehabilitated property.

    The rights mentioned above result from the application of articles L.217-1 to L. 217-32 of the Consumer Code.

    The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the property is kept or to a full refund against restitution of the property. 


    Nominative information relating to the customer is essential for the processing and delivery of orders, and the establishment of invoices.

    The societyORPHEUS Getting an undertaken not to disclose the information communicated by customers on the site to third parties. These are confidential. They will only be used for the processing of his order and monitoring commercial relations and will be processed in any confidentiality given the personal data communicated by the Customer.

    The customer has the right to access, modify, rectify and delete data concerning him, that he can exercise withORPHEUS. You can exercise this right by sending us a letter to the following address:

    Orpheus - 600 chemin des Sablons 59242 Genech - France


    Copyright and intellectual property

    The customer acknowledges that the productsORPHEUS and distinctive signs (image, photographs, packaging, product name, etc.) are the exclusive property ofORPHEUS.

    The customer refrains from any act of reproduction or use of product models, packaging, marks or distinctive signs, inventions, techniques or know-how used byORPHEUS, as well as any act tending to the appropriation of these elements, whether or not they are the subject of protection byORPHEUS By a patent, brand, drawing and model recorded or copyright.


    Mediation, applicable law, disputes

    These conditions are governed by French law, unless otherwise required. According to the provisions of articles L. 612-1 and following of the Consumer Code, you have the possibility of entering the services of a mediator for the settlement of an unresolved dispute opposing you toORPHEUS Designating CM2C, mediation body for disputes related to consumption.

    Website : 


    Mail: CM2C - Center for mediation for the consumption of justice conciliators, 49 rue de Ponthieu, 75008 Paris.

    To find out the terms, Click here.


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