Return conditions and reimbursement
Information concerning the exercise of the right of withdrawal
RIGHT TO RETRACT
You have the right to withdraw from this contract* without giving reason within fourteen days.
The withdrawal period expires fourteen days after the day you yourself, another than the carrier and designated by you, physically takes possession of the property.
To exercise the right of withdrawal, you must notify us (ORPHEUS - 600 chemin des Sablons 59242 Genech, France - firstname.lastname@example.org ) your decision to withdraw from this contract by means of a declaration devoid of ambiguity (for example, letter sent by post or email). You can if you wish to use the withdrawal form model.
In order for the withdrawal period to be respected, it is enough that you transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
* Regarding returns of personalized products: article L121-20-2 of the consumer code provides that "the right of withdrawal cannot be exercised for contracts for the supply of goods made according to consumer or clearly personalized specifications ». However, we are committed to reimburse you with clearly personalized products that do not correspond to your order (defective or non -compliant).
In the event of withdrawal from your part of this contract, we will reimburse you all the payments received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen, if necessary, a mode of Delivery other than the less expensive standard delivery mode offered by us) without excessive delay and, in any event, at the latest fourteen days from the day when we are informed of your decision to withdraw from this contract. We will refund using the same payment method as the one you have used for the initial transaction, unless you expressly agree with a different means; In any event, this reimbursement will not cause any fees for you.
You will have to return and make the property (s), to ourselves:ORPHEUS - 600 chemin des Sablons 59242 Genech, France; Without excessive delay and, in any event, no later than fourteen days after you have given us your decision to withdraw from this contract. This period is deemed to be respected if you return the good before the expiration of the fourteen day period.
We will cover the costs of returning the property.
Your responsibility is only engaged in the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.